Refund policy

Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible, your item must be unused, unopened, in the same condition received, and in its original packaging. You must also provide a receipt or proof of purchase. Customers are responsible for the cost of returning the item to us.

To start a return, contact us at a@somoslalicorera.com. Returns must be sent to:

La Licorera

1003 Avenida Emérito Estrada

San Sebastián, PR 00685

Items sent back without first requesting a return will not be accepted.

For questions, contact us by phone or WhatsApp at 787-235-6522.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Due to the nature of wine, spirits, and specialty beverages, we cannot accept returns or exchanges on opened bottles, temperature-sensitive items, limited releases, vintage-specific products, custom orders, special orders, perishable goods, sale items, or gift cards.

Please note that wine vintages, labels, packaging, and bottle presentations may vary based on supplier availability. While we strive to fulfill orders exactly as shown, substitutions or vintage variations may occur when applicable.

Exchanges

The fastest way to receive a different item is to return the eligible item first. Once the return is accepted, you may place a separate order for the new item.

Refunds

We will notify you once we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at a@somoslalicorera.com.